Lediga jobb TM Sweden AB i Jönköping

We are seeking a Vehicle Readiness Specialist to join our team in our new service center in Jönköping. This position is onsite, and could require some travel within the country. You will be responsible for executing a world-class customer experience by enabling vehicles to be customer-ready at the time of delivery.
Tesla is a fast-paced working environment that celebrates highly-motivated individuals. We believe in working fast, learning from our failures, and making it better next time. Our team is full of people with acute attention to detail, automotive experience, and problem solvers. The work that you do will help transition the automotive industry to a revolutionary approach to vehicle service. We value the expertise of our operations supervisors and everyone plays an integral part in the workshop and wider team. You are empowered to suggest and implement changes to help improve our processes, and to truly make a difference.
We offer
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with the world’s most innovative products and technology
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace



Responsibilities
Use Tesla proprietary software to log damages to vehicles due to transportation damage, and ensure that the paperwork is submitted correctly for claims
Perform a technical inspection on all vehicles prior to delivery, document and rectify any issues that are found
Ensure that the vehicles are delivery-ready: license plate holders attached, customer accessories installed, plastic removed, etc.
Move vehicles around safely and effectively, ensuring that there is a good flow from the lot to the delivery bay
Keep complete, accurate records of the vehicle’s condition using our internal software
Operate steamers, hoses, vacuums, and other equipment
Clean the interior and exterior of vehicles using a variety of products and methods according to standard
Apply protective finishes to the exteriors of our customers’ cars
Perform touch-up paint work if required
Perform additional responsibilities as assigned to meet business needs



Requirements
A good communicator: Able to communicate, read and write effectively in English & Swedish
Team Player: You thrive collaborating closely in diverse teams and can work in shifts to support
your team. You are able to adapt to changing work instructions and environments
Attention to Detail: You care about delivering results of excellent quality, in first time
Technically experienced: You have professional experience within technical vehicle service and repairs, working within either Automotive or similar industry such as Aeronautics, Engines, Electrical, Marine, Aviation, Industrial- or other mechanics
Reliable: you can be trusted to inspect autonomously
Right to work in Sweden

We embrace gender diversity and encourage applications from individuals of all genders. Visa mindre

What to Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to?succeed,?and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.


We Offer
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun work environment



What You’ll Do
Take over the customer once the order has been placed and guide them through the delivery process
Validate and adjust the purchase solution designed by the Sales Advisor to ensure a successful delivery process
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
Ensure that all required documentation is completed accurately and on time
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
Conduct vehicle handovers
Meet or exceed delivery targets and performance metrics



General duties
Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your Tesla location
Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
Manage any additional duties to support wider business requirements



What You’ll Bring
Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
Ability to explain complex topics to customers in simple terms
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
Ability to work independently and as part of a team
Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience Visa mindre

We will be opening up our new Store in Jönköping during autumn 2023. This role offers the opportunity to lead up a whole team from ground up and establishing Tesla in a new area.
We Offer
A role with high level of autonomy that enables you to creatively develop your operations, requiring a large responsibility of self-evaluation and constantly seeking excellence
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with a brilliant and highly motivated team in one of the world’s most innovative companies
Ongoing training and development to help you grow as a manager and leader
A competitive compensation and benefits package

What You’ll Do
As a Store Manager at Tesla, you are a seasoned, strategic, and charismatic retail leader, responsible for overseeing and driving sales and delivery operations for your location in Jönköping
Drive business performance & development: As a hands-on coach with strong business acumen you constantly seek improvement of performance. You drive, monitor and leverage KPI’s to ensure success, manage local operations and lead continuous development within your store. You spread awareness, create a sense of ownership, and inspire your entire team to reach our goals.
Champion your team: As Store manager you have the overall responsibility for the whole Store. We look to you to lead, build, and develop our brilliant Sales & Delivery team in Jönlöping. You recognize potential and are committed to continuously growing your people
Inspire first-class customer experiences: With a profound understanding of what a great customer journey looks like, you support the team in delivering excellence. You take on escalated customer cases and monitor trends to continuously improve our service
Lead through change: Tesla is an ever-changing, always fast-paced environment. We will challenge your ability as a leader every day, to support your team and deliver great results, no matter the change

What You’ll Bring
A strong people leader, with proven background managing teams within Retail Sales and operations. You engage, energize, and promote an inclusive team environment
Knowledgeable performance management – you have in-depth knowledge of sales processes and leverage this to coach your team. You are experienced in managing performance on a team and individual level
Entrepreneurial and analytical mindset with great understanding of the local market
Operational and strategic in your leadership, while always remaining hands-on
Experienced within change management, with the proven ability to lead and engage people through and beyond change
Ability to communicate effectively and respectfully. Fluent in English, Swedish skills are preferred, not a must
A valid Driver’s license (legally permitted to drive in Sweden)

Applications must be submitted online and contain an English CV Visa mindre